Yaaay! – Some companies start to move call centers back homeAlan Spicer Marine Telecom Blog | Alan Spicer Marine Telecom Blog
(ASMT Note: ) Some of us will be saying "yaaay!!!" to such news - that some companies are starting to move call centers (customer support, technical support) back home (to the U.S.). I don't know how many people have become annoyed by being forwarded offshore to foreign support or tech support persons who are often clueless, often more concerned with you taking a survey and "rating them good" than with actually doing anything about your problem. I know that Tech Support is very often a thankless job (I've done it...) - but at least you expect them to have some level of clue, and to escalate a call to someone that does when they have exhausted their knowledge or capabilities. Often with foreign tech support they have trouble understanding what you are saying, have trouble understanding the situation or problem, and do not have the capability to escalate the call (if at all, not easily). I don't know about anybody else but I'd rather not be forced to waste my time in this manner. I am