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Guest Post: Meeting the Modern Customer’s Expectations is Harder than Retailers Think - Loop Commerce
(Originally appeared as an exclusive guest post on Gorilla Group on 02/13/14, titled ‘It’s Hard to Gift for Valentine’s Day When Your Gift Disappears’) Last week, I shared my thoughts on the topic of the rapidly changing customer expectations, specifically writing on how customers have come to expect a certain standard of e-commerce fulfillment. An …