omnitrans.org
Employee of the Quarter Nicole Ramos - Omnitrans News
In a career built on public service, Marketing Manager Nicole Ramos understands and prioritizes our community’s needs, which is why the Board of Directors has recognized her as Omnitrans Employee of the Quarter. Throughout Nicole’s 18-year career with Omnitrans, our rider’s needs for information and the way that it is delivered and consumed has evolved tremendously, most recently with the advent of social media and smartphones. Last quarter, Nicole spearheaded a project that closed a gap in our customer communications: the lack of timely rider alert notifications in case of irregular bus detouring while in service. Working with her team and inter-departmentally with Planning, I.T., and Operations, a solution to … Continue reading →