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UPS Customer Service Channels: A CX Failure - JK Hudson's User Experience Notes
I’ve already covered this experience as a customer but now it’s time for me to step back and look at the situation as a user experience and usability professional. I’m usually on the user research and interaction design side of SAAS but the enterprise-level, systemic failure across all UPS customer service channels could not be ignored in … Continue reading "UPS Customer Service Channels: A CX Failure"