hospitalityassured.com
Blog: Eight steps to Successful Service Recovery
‘It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you will do things differently’ – Warren Buffett. Trisha Bennett FIH, Director at Hospitality Assured explores the important subject of Service Recovery within the Hospitality Industry. Research shows that over 90% of dissatisfied customers don’t complain and over