United changes policy, crew can’t displace seated passengers
CHICAGO — United Airlines is changing a company policy and will no longer allow crew members to displace customers already onboard an airplane. The change comes after a passenger, Dr. David Dao, was dragged from a fully-booked United Express flight in Chicago because he refused to give up his seat to make room for crew members. Cellphone video of the incident sparked widespread outrage and created a public-relations nightmare for United.
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