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Most drivers who own cars with built-in GPS systems use phones for directions
Many new cars today come with built-in navigation systems, but a lot of frustrated new car owners just use their phones for directions, according to a new survey. The market research firm J.D. Power and Associates surveyed owners of new vehicles after the first 90 days of ownership. They were asked about all kinds of new in-vehicle technology including navigation, entertainment and safety technologies like lane-keeping assistance and automatic braking. For the most part, the survey found, people are relatively satisfied with the technology in their cars. On a 1,000 point scale, the average satisfaction score was 730.