stopthecap.com
Does Charter Charge $5 to Talk to a Human Rep? Only When You Want to Pay Them ·
Eleanor Lloyd of Chili, N.Y., was stunned when she was told there was a $5 fee to talk to a Charter/Spectrum customer service representative over the phone. “So I said, ‘I’d like to talk to a representative.’ ‘Well that’ll cost you, just to let you know we charge $5 to talk to a representative’ and …