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Using Business Process Management Methodology To Deliver IT-as-a-Service | MarkoInsights.com
In many organizations, the IT department was an evolutionary outgrowth of increased dependence on technology. This meant IT itself was often organized around technologies, not business processes or salable products. The resulting IT silos, marred by intra-departmental finger-pointing and information hoarding, create inefficient operations, poor IT service delivery and slow responsiveness to new service requests. Indeed, IT is… Read More »