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Would You Like to Chat? The Many Reasons Adding Intelligence Improves Web Chat | MarkoInsights.com
In my latest Forbes column, I examine the sorry state of Web chat and how the use of predictive analytics improves both the customer experience and business utility of chat interactions. Web users are increasingly familiar with an annoying phenomenon afflicting all manner of sites: you’re just browsing around, minding your own business and up pops a chat… Read More »