What Issue Most Consumes Executives?
Business leaders for small and mid-size companies are always thinking about how to increase sales, improve profitability, boost productivity and better manage cash flow. But of all these challenges, which one consumes most of their time? Our work with owners and executives typically begins with an assessment of the current business circumstances. We learn about goals and strategies, what’s working and what’s not – but before long the focus of this dialogue becomes the people in the business, including active managing-owners. Who gets it and who doesn’t? Why does an owner or executive say one thing and do another? Who has the capacity to implement strategy and who doesn’t? Why are there conflicting goals within the same organization? Who cares and who doesn’t? This same nucleus of attention is evident in our executive forums. The topic of the day may begin with a discussion about pricing strategy but the conversation soon turns to people and culture issues. And what is fascinating is the similarity of the experiences we hear. Whether it’s a business in medical devices or retail food distribution or tech services, the stories shared by the executives around the table are comparable. The most consuming issue for small …
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