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3 Steps for Conflict Resolution 
Bob Schultek Author of The Gauntlet The pursuit of change generates conflict, which when left unresolved, inhibits progress, wastes energy, destroys relationships, and potentially, can threaten the success of the enterprise. Conflict is a natural consequence of change management. Change initiatives are accomplished by first revealing the basis for differences of opinion that are generating tension, and then productively and collaboratively working to resolve those disparities. Most often, the root cause of conflict is ambiguity about how the proposed change will be implemented, and how it will likely impact the participants and other stakeholders. It’s the result of people operating from different assumptions about their respective responsibilities, and related accountability; it typically is not the result of either incompetence or bad intentions. These 3 steps help eliminate the ambiguity that inhibits conflict resolution: Keep the focus on debating ideas, not on the people proposing them.When exploring different ways to resolve a conflict, deliberations should concentrate on the pros and cons of contradictory ideas about how best to proceed, not on perceived personal motivations. Make it clear that personal attacks will not be tolerated. Create a contract around a written summary. Summarize in writing everything that was agreed upon in a meeting or …