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Does Technology Improve Customer Service
Does Technology Improve Customer Service The survival of any organization depends on the efficiency of its customer service, which is beyond just a section of the organization but must be the attitude of the entire organization. The staff of the organization may be trained for proper customer service responsibilities, However, without technological tools, both customers, and the staff may quickly become disheartened and frustrated. A frustrated customer or staff have the tendency to reduce organizational revenues through lost of sale or lost productivity. Technology, when applied in customer service duty, can help employees work more efficiently and ease customer frustrations. Discussed below are various means technology improves customer service. ALSO READ: When Technology Surpasses Humanity Technological Cashier Lines Technology also empowers the customer. With technology, the customer can get what is needed from the organization through Self-checkout lines and Cashier lines which