Twilio+Salesforce Integration(Lightning) - AKASH SENGER
Salesforce provides Open CTI for integrating Salesforce with the third party telephony system, It uses salesforce call center. With Open CTI, you can make calls from a softphone directly in Salesforce without installing CTI adapters on your machines. That’s how Open CTI connects to your third-party telephony system. picture credit – salesforce documents To implement Open … Read More Read More