Top CX Trends to Expect in 2018
Trend predictions about CX hit your inbox several times last December. Forecasted changes for 2018 ranged from fundamentals like: ‘all customer-facing employees will be focused on positive customer outcomes’ to esoteric concepts like ‘we’ll learn how to manage and change consumer emotions.’ We’ve sifted through the pundits’ commentary, identified key learnings from 2017 to bring forward, and found a few noteworthy CX success stories to share with you.