OL: “Excuse me, I would like to file a complaint. Your floor is so wet! You really need to mop that up. Someone is going to slip and fall! I’ve already complained and it’s still wet.”
This was an extremely stormy, rainy day. The enterence was a bit wet….. because of the storm.
Me: “Oh…Well its raining really hard so there really isnt much we can do. We are mopping it up as often as we can but a lot of people are walking in and out. People opening and closing the door is making rain come in as well.”
OL: “That is so dangerous to have all that water there. I want to file a complaint.”
Me: “Okay… would you like me to get my manager?”
OL: “NO, I already spoke to your manager and the floor is STILL wet. I want to tell higher management.”
Me: “Okay, I’ll get you corporate’s number.”
OL: “NO, I dont want to call. I want their email. I want it in writing that this is happening. My mother slipped on a wet floor in the grocery store a few months ago and broke her hip. You’re going to have a law suit on your hands! You’re going to get sued!”
Me: “….We have a wet floor sign and cones set up so that wouldn’t actually happen—”
Her: “A WET FLOOR SIGN DOESN’T MAKE ANY DIFFERENCE. THAT’S LIKE PUTTING UP A SIGN SAYING THE AIRPLANE IS GOING TO CRASH!!!”
Me: “…..Uhhh yeah okay let me get someone to help you… ”
..….a plane crash.