So I reached out to Purina since there was a huge hubbabaloo with regards to Purina's new formulation of Pro Plan causing illness in dogs. I sent them an email less than 12 hours earlier and this is what the response I received read:
Thank you for contacting Nestlé Purina PetCare Company.
We appreciate the opportunity to respond to your concerns regarding our Purina Pro Plan dog food. All of our Pro Plan dry dog formulas have gone through a package update and name change. In addition, some formulas may have had an ingredient realignment or a minor shift of ingredients. We wouldn’t expect these minor changes to cause any type of intestinal upset or a refusal to eat. While some of our Pro Plan formulas already contained guaranteed live probiotics, we’ve added them to more of our formulas.
As with any package or reformulation change, we have been hearing more from our loyal consumers. We would like to assure you that all of our products, including Pro Plan, can be fed with complete confidence. While our Pro Plan formulas are nutritious and contain high-quality ingredients, we realize that all dogs are different, and some may be more sensitive to ingredient changes than others.
If you have heard of someone who has a health concern with their pet, we recommend they see a veterinarian who would be in the best position to advise, diagnose and treat them. That said, we take all health concerns seriously. So, if they have questions about their pet’s food or nutrition or are concerned that the food impacted their pet’s health in some way, we want them to contact our consumer care team on our toll free line, 1-800-268-5345. There we would collect additional information such as package details, veterinarian records, etc. and, if applicable, have a third-party veterinarian review the situation.
We trust you will find this information helpful. If we can provide additional assistance, please don't hesitate to let us know.
Your Engagement Specialist,
I'm personally doubtful that there's a serious issue with the food since there tends to be a snowball effect with these kinds of potential causes of illness in animals. Consider how rare neurological effects somewhat connected to NexGuard has now become "NexGuard Kills Dogs". I'm definitely interested to see how this all shakes out.
There have been rumors that Purina has acknowledged the food is making dogs sick so they're going back to their previous formulas. I've seen them here and there in the past few months and I'm currently waiting for an email back from Francine with regards to that but as far as any social media posts by the company, any press releases, any statement on their website there appears to be zero proof that they are changing formulas
Please, if your dog is experiencing any symptoms of illness, take them to the vet and reach out to Purina if you have concerns that their illness is food related. That way, it gets recorded in one central location and they can track whether there is an issue rather than vague social media posts alleging Purina's slightly different food nearly killed your dog.