There are few things I hate more than health insurance. So far I’ve spent about 3 hours on the phone and online today (after more hours on previous days) with little to no progress to show for it. And we will lose our current insurance at the end of the month. Me and Bean, the newborn who has a heart condition and visits various doctors every few days. A couple of highlights on today’s insurance battle:
Bean’s insurance: the application form asks for proof of citizenship. Either we can provide a passport (nope. She’s 7 weeks old) or her birth certificate (still waiting on that. Thanks, covid.) AND either school records OR state-issued ID (again, she’s 7 weeks.)
The same application arrived in the mail with a return envelope. Which would be great if the address matched the one listed at the bottom of the form. After much googling it seems that the envelope is more up to date than the form, I think. Maybe.
So I called the number listed on the form where it said call and select ‘customer service’.(website phone number is obsolete. Learned that one over the course of many hours a few weeks ago. It took me 22 minutes to get through the pick-a-number part (btw, customer service was not an option.) So I made educated guesses to get to a person, where it put me on hold and said there were 114 people ahead of me in line.
And before you think that I should’ve taken care if it before she was born, believe me I tried. Went through the whole calling/emailing process around 30 weeks and was assured that nothing could be done before she was born, and at that point it was protocol for the hospital to set it all up. Nope.
So here we are. Haven’t given up yet. But I’m tired. And angry. Is this a good place to mention that during all of this there were dogs barking and destroying things, bean was crying, and pip was tantruming in full force?