TalesFromTheFrontDesk: Yeah I'll totally lie to my company for you :)
So lately, in order to bump up the elite appreciation scores, we’ve been handing out little gifts to lower-level rewards members since the top ones already get a complimentary gift upon arrival. Last week we gave out little cards for a free coffee in the morning, and this week I made little giftbags with a snack and water bottle in them. I even made little name cards and tied them on with ribbon, and curled the ribbon with scissors. You know, extra af. We recieved two responses to these gifts that were beyond annoying.
One lady gets handed the free coffee card by my coworker, the lady gets all huffy and goes, “Seriously? Just a small coffee?” Trying to avoid her bullshit, my coworker told her we’ll just go ahead and make it a large, just for her, since she’s more special than everyone else that got the card. She says, “No, don’t. It’s just the principle of the matter.”
Lady, the principle of the matter is you can get something for free when you usually get nothing, or you can pay for it. Your choice.
Tonight I’m handing out the giftbags, and one of our lucky winners comes to check-in, I tell him he is a guest of the day and give him his bag along with upgrade.
Guest: “Nah, I don’t want that. Keep it.”
VI: “You don’t want it???” I’m totally taken aback D: lol
Guest: “No, but what you can do is award me 10,000(!!!!) rewards points, and just tell your bosses their was a rat in my room.”
VI: ……………..“No, I can’t do that.”
Guest: “Seriously? Not even 5,000?”
VI: “No, I’m sorry..but I did give you an upgrade.”
People boggle my mind more every day.