Me again, your friendly self checkout assistant.
It was a dead night, and up came two VERY young women purchasing alcohol.
Me: hi there how are you guys tonight, can I see both your IDs?
Customer 1: *pulls out ID politely, and it’s a valid, not expired id and is of age*
Me: thank you appreciate it.
Customer 2 *pulls out id and thrusts it at me. I notice that it still says UNDER 21*
Me: I just have to ask a manager since it still says under 21.
(Our alcohol policy states we cannot accept invalid, expired, or IDs that still say under 21)
Customer 2: what the fuck you’ve accepted my ID before I’m clearly of age this is bullshit.
Me: I still have to ask a manager.
Manager: *takes one glance at the ID* it says under 21 we can’t accept it.
Me: I’m sorry ma'am, I can’t accept this ID. Do you have one that doesn’t say under 21?
Customer 2: WHAT THE FUCK ARE YOU STUPID IM OVER 21. Look there’s my birthday, why aren’t you accepting this?!
Me: ma'am, I’m sorry I asked my manager she said we can’t take this.
Customer 2: you guys have before this is fuckkng ridiculous you’re being a bitch what the fuck. Where’s your fucking manager?!
Me: right there *points to manager who’s been watching this whole interaction. I begin to void the alcohol and move it away*
Customer 1: I’m sorry. *to customer 2* lets just go we can buy it somewhere else.
Customer 2: fuck no this isn’t ok. I’m 21 they need to take my id here. *to manager* why the fuck did you deny my ID I’m of age yall have accepted it before. I can even point out the person who’s taken it before *blah blah blah*
Manager: maam I’m going to need you to stop swearing, and I need you to stop yelling. Our policy says we can’t accept IDs that say under 21, and honestly you acting this way isn’t going to change my mind.
Customer 2: fuck you you stupid bitch see if I shop here again *throws bottle of juice at my manager and walks away*
My manager followed her and told her she’s no longer allowed in the store.