woman in tub

Refills

At the theater I work in we do a free refill on large popcorns. it has to be same day. This woman comes in with three tubs, all part of our holiday tubs from like 6 mnths ago & asks for a refill. So I go you have to buy it today only, & we’ve just opened so it’s obvious by that fact alone that she’s go old tubs. She gets this look on her face and goes “Well the do that at (name of other location) all the time.” And I go well it’s company policy that we don’t do that and I’m not going to refill them. This has been happening way too much lately and people just expect us to forget company policy and the stated line that says same day refill ON the bucket to get them what they want