TalesFromRetail: But Which Markers?
This happened a few hours ago, and it’s been a lovely while since I’ve had a customer this angry so I’m still kind of reeling.
I work at Big Brand Craft Store, and was sorting through some merchandise when I had a woman come up to me with a question. We’ll call her ML for Marker Lady.
ML: Excuse me!
Me, thinking she’s normal: Yes Ma'am, do you need help?
ML: My daughter needs to get some markers and they are all locked up!
It should be noted that many of our items are locked up due to high levels of theft. I wouldn’t believe it if I didn’t work here, but people will steal entire displays of buttons and crochet hooks so lots of regular items are locked up.
Me: Okay, Ma'am, what kind of markers were they?
ML: suddenly explodes in anger I don’t know! Just go find and help her!
Me: …Okay Ma'am. We have many different kinds of markers, which section of the store was it in? Was it Fine Arts, or Stationary, or Fabric Not-
ML: I DON’T KNOW JUST DO IT.
Me: Would you lead me to-
ML: NO I’ll just go find someone else to do it!
Me: Ma'am, I’ll just go through our sections with markers and find her.
ML: Yeah, you do your job, you are paid to do it!
I then walked away, and looked in all the places we have markers and couldn’t find her daughter. I saw my manager and asked her is she had seen someone who needed help. Turns out she helped the daughter out even before ML blew up at me! Some people just want to be angry.