I work at one of the only remaining major book retailers but ours is in a TERRIBLE location and I mean terrible. Super high traffic but not very profitable, a ton of tourists who expect the world on a platter, and people are constantly getting arrested, starting fights, doing drugs, u name it in our store. Anyway the company is scrambling so we have been rlly pushing email captures and I’ve been asking everyone if they want digital receipts bc we can do that now. About a month a go this elderly p normal looking guy comes in and buys a book, gives me his email, and I ask him if he wants his receipt that way. The first time he doesn’t hear me, so I say it a second time, and then a third time and explain what I mean. He says YES. So I finish up the transaction email him his receipt and give him his stuff at which point he’s like “is the receipt in the bag??” I explain that I sent him a digital copy like he asked. He then claims he never asked for that, didn’t want it, and doesn’t know what it is and is clearly getting agitated as he demands I print him a receipt so he doesn’t get stopped leaving (even tho we are right next to the door, the security guard is seeing this and he has clearly purchased the item). I explain that he won’t get stopped or set any alarms off and he can still use the receipt to make a return if that’s his concern but the guy just wants a receipt. I offer to print a gift receipt but that’s not good enough and unfortunately I can’t print a regular one so he starts calling me stupid and asks for my manager. She comes over and is immediately on the offensive bc he’s acting like such a dick to me and also what he wants is literally impossible! So he starts yelling at her telling us both we are stupid and disrespectful, gets a little racist w it and VERY sexist and ends up leaving the store while he screams at her to drop dead. All over a receipt. He comes back in all the time and just acts like it never happened.
Tl;dr customer loses his shit at me bc I send a digital receipt when he said it was okay and then tells my manager to drop dead and comes back in and acts like a normal person! Fuck customers truly