I work in a natural body care shop where we make our own products. Our bestseller is our handmade soaps. Our store smells amazing so when people ask how to get them smell I tell them to do our 10 bar of soap deal. That way they can tuck the bars of soap in different places and their house while you aren’t using it and clothes will smell nice. This woman and her husband come in and they demand my utmost attention, even scoff when I greet other customers.
When she asks that very same question I tell her that answer. “I just want the smell. I don’t want that much.” It’s obvious these people have a lot of money so I just say five bars of soap is a good deal too. She sighs and then has me do her shopping for her. She then picks out other soaps anyways. When I’m ringing her out she looks at me and says “if I don’t smell it I’m going to return them.”
One, you can’t return the soap once you’ve bought it. It’s unhygienic. Two, you get used to smells. That’s basic human anatomy. Even with essential oils you grow used to the smell over time like with anything. Three, where did she even get off? It wasn’t even a question.She just flat out told me.
I just smile and tell her that she would grow used to it. Not only that it was SOAP. Not an air freshener. The soap would scent up the house when used in a hot shower anyways.
“I want my cabin to smell like this store. If it doesn’t I’m calling your manager anyways to complain about the product.”
Like, honey, good luck. The manager is the one who makes it and formulated it. You complain to her she’s going to give you the lowdown so hard.