talesfromcallcenters: Put down that sword!
So technically I work at an IT helpdesk, but since this one was more dispatch than tech support, I figured it fit better here. Nothing special, but it kinda made me grin.
Me: [College] IT Helpdesk, this is Quill, how can I help you?
Caller: Yeah hi, I’m an instructor for [College] for Kids, I was gonna ask [Specific Campus] IT if they had an empty computer lab.
Okay, not the most unusual thing ever, a lot of the kid summer programs use computer labs, but I did wonder a.) who left this teacher high and dry like that and b.) why she was calling tech support to book a computer lab, we have the keys but usually it’s a different department that schedules room use.
Me: Wait, a whole computer lab? I don’t really…
Caller: Yeah, just like ten or eleven computers - I had all outdoor activities planned for today but with the heat advisory and all…
Me: Ohhh, got it.
I’d love to say we’re having a heat wave in my state right now, but no, it’s just June. It’s supposed to be up around/over 110F all week, and even the construction projects in at least one part of town have been postponed until August. Forget outdoor activities.
So I’m starting into the info-gathering spiel, just making sure I can give [Campus] something to run with, and she’s fading in and out. Also not unusual, this campus is way out in the boonies and we often have to half-shout a conversation when the caller’s on a cell. Finally, I have to interrupt because I can hardly hear her at all.
Me: I’m sorry, I think we have a bad connection, where did you say–
Caller: *slightly shouting* Oh my god are you okay!?
Me: *thrown off, stares at phone* W-wha…? *what, did she think I dropped dead?*
Caller: Put down that sword!
Caller: Okay, everybody put down your swords right now, no more swords, we’re done! *pulls phone away from face and continues to scold kids in the background*
Finally my brain catches on and I give an involuntary snort. Oh. Hadn’t realized she was actually in class right then.
Caller: *a couple more seconds of ranting and are-you-okay, finally gets back to the phone with a nervous little laugh* Hah, yeah, so… gotta do something with these kids…
Me: Not a problem, I’ll call the campus cell.
She gives me that genuine, harried thank you of a slightly overwhelmed daycare teacher and I’m still grinning as I dial [Campus] IT. Like I said, nothing special, but at least it broke up the monotony of constant PIN resets.