TalesFromRetail: She got mad at me for something I can't control
I’m a cashier and the other day I was helping this lady. As I was scanning her items I saw she grabbed the display for something (which we are not allowed to sell and they are clearly labeled and tagged not for sale). I tell her nicely about it and that if she’d like I can still charge it and grab the right one for her after. Well this immediately put her in a bad mood and started mumbling things like “ugh that’s so stupid I don’t see the difference” and I said “ok Im sorry about that”. As I continue with her other items I see she has a huge box in her cart with the barcode for me to scan at the bottom. So here I am trying to flip this heavy box by myself while she just looks up at the ceiling and I ask “could you hold the cart a bit so I can (she cuts me off)” she responds “ omg I’m clearly holding the cart ugh” but I mean she was just barely touching it and the cart kept moving as I tried to flip the box, scan it and then place it nicely back in the cart. I’m finally about to be done scanning everything but the last item doesn’t seem to have a barcode. I already knew she was gonna be annoyed about it but I went on to say “ok so looks like this one doesn’t have a Barcode but I can look up the item real quick if you’d like”. Instead if responding yes or no thanks she says “what the heck alright that’s it I’d like to speak with your manager ”. Luckily my manager had been close by the whole time and she goes on to tell him (my manager) what awful service I’ve been giving her and that I should be fired. He tells her ok I’ll have a talk with her later and helps me find the last article so I can finally be done with her transaction. He tells me don’t worry about it once she leaves since he knew what really happened. I wish I could have asked her how exactly is it my fault she got an item clearly labeled display and an item with no barcode?