treias

  • *ring ring*
  • Phone rep:Good afternoon, JM Payne Electronics, Gary speaking. How may I help you?
  • Customer:Hi, can I speak to your repairs department?
  • Phone rep:I handle all repair enquiries directly, sir. What seems to be the problem?
  • Customer:Two appliances I bought from your store broke within 24 hours of each other!
  • Phone Rep:I'm sorry to hear that, sir. Can you please tell me the appliances that need to be fixed?
  • Customer:My fridge freezer and my air conditioning unit both died. It's pretty urgent.
  • Phone Rep:I can sympathise with that, sir. Which model is the fridge freezer?
  • Customer:I don't know, it's made by Treia. So's the air conditioner.
  • Phone Rep:And were the items purchased within the last three months?
  • Customer:Yes, they were.
  • Phone Rep:I'm afraid we don't handle in-warranty repairs for Treia products, you'll have to contact the manufacturer.
  • Customer:I did that, they've got a waiting time of two months!
  • Phone Rep:I'm sorry sir, but I can't take responsibility for their lead times.
  • Customer:You've got to be fucking joking, it's boiling out there! Surely you can do something?
  • Phone Rep:If I could offer you anything at all, I would, but we have a contractual agreement with the manufacturer.
  • Customer:So fucking what? I'm melting in my own front room. We're never shopping with you again. Do something.
  • Phone Rep:Okay, let me understand the situation. Your air conditioning unit and fridge freezer have both broken down?
  • Customer:Yes.
  • Phone Rep:And I understand that you're upset about it, sir. So the problem is that you have no ability to chill?
  • Customer:Get your fucking manager on the phone NOW