TalesFromYourServer: Customer talked about his "daddy" and threw silverware at me
I was coming into my shift and it was midday so we usually only have one server on so the girl that was there transferred some tables to me so she could leave. One of the tables she told me she had gone up to 3 times and he wasn’t quite ready to order so I should probably give him some extra time before I checked on him and then she went back to finish her side work.
Not three minutes after he was transferred to me he came storming up to the counter and threw his menu and silverware at me and demanded to be served, which was shocking to say the least, so I tried to be calm and apologize for the wait and started to explain that there must have been a mix up in the shift change. he didn’t care at all about that and screamed that he had been waiting for hours to be served and his waitress was obviously racist because of him being Asian (I work in a super diverse college campus restaurant and he was from a town in Iowa so it was an odd accusation)
he demanded to know the server’s name and so I told him, planning on just texting my boss and explaining that she did nothing wrong, and he told me his order and stormed back to his seat. I figured I’d try and give him perfect service so he wouldn’t make more of a fuss but when I brought his food back he started telling me all about how he knows the owner (which most people do, so this meant nothing) and how his “daddy” was a super powerful man who worked with Steve jobs and that he had 10 startup businesses around the Midwest and he deserves to be treated with respect because he is the backbone of this country.
he emailed the boss and has come in at least 3 more times and complained about his server being racist if we didn’t give him flawless service (being at his table before he sits and getting his food out in under 5 minutes is his definition of flawless) and gone through the same rant about his dad every time. seriously the worst customer I’ve ever had.