Managing by telephone? 10 ideas for a better conference call
How can I manage people I cannot
That’s a question I get a lot of
managers who work with staff remotely and independently and communicate with
them via Skype, Google Hangouts, emails, chats, and yes, the telephone.
It is clear that managers request
that in spite of innovations in the communication technology, it is difficult
to effectively communicate with people who are working at a different location.
I challenge recall me. My first
job assignment office at The Philadelphia Inquirer, I coordinated New Jersey
cover paper, and lots of casino games, cranberry bogs, learned Superfund toxic
waste sites and corrupt politicians. Because I was in Philadelphia and most of
my employees work in offices in Trenton and points south, I learned a lot about
the management also by phone.
Over the years (and there have
been a few), have to use my phone often collect relevant groups of people for
conference calls. Some were asked to make statements or to share information.
Others have a way to exchange ideas and discuss approaches to provide a
problem. Some had held monthly, weekly or even daily, so the members of my
local staff can inform each other and plan together. And some are called to
deal with specific problems at once.