TalesFromRetail: Guaranteed unemployment
For context, I work at the service desk of a retail store. A few days ago I had a couple come in who was trying to return 3 bikes, I believe costing over a hundred dollars each. Well, they had the receipt for one of them(apparently lost the others in a house fire yet somehow had that one?) so I went ahead and did that return. My store has a $50 no receipt return policy so I couldn’t take their return without a receipt. One of my managers told me to call the location they bought it from and ask them to look up the receipt for it. They said that if the couple came in, they’d be able to do that.
Instead of going there though the guy just curses about how ridiculous this is, and tries calling our corporate offices. He was told by me and 2 managers that he’d be unable to return it without the receipt, and he claimed he’s gotten away with large item returns like this at other locations. We informed him that different stores may have slightly differing policies, and they insisted that when he called corporate we’d have to do it.
Eventually he asked all of us for our names and walked away yelling about how he can guarantee none of us would have jobs by the end of the night. It was honestly more amusing than upsetting because the guy was just an idiot.
tl;dr customer “guaranteed” that two managers and I would be out of a job because we denied his return.