TalesFromTheFrontDesk: Thanks grave shift front desk staffers...
Hope this is ok to post here.
In December I was visiting the USA with friends. Staying at a very nice hotel. After a night out on the town we returned to our hotel. Feeling hungry I went down to the lobby to enquire about fast food places that I could walk to.
The lobby was empty (it was about 2am), behind the front desk the receptionist stood smiling. I was a tad tipsy and asked about somewhere I could get some food. She told me nothing would be open close by and I’d probably have to uber a few suburbs over.
We stood talking for awhile, about my country and my vacation etc while I waited for my uber. When it arrived I asked if she wanted me to bring her back something because I was just going to hit drive thru. She declined(prob company policy).
So off I went with my uber. Grabbed my burger & fries and got dropped back off to the hotel.
I decided to have a smoke before heading up. As I’m sitting in the smokers section a taxi pulled up and dropped three older very intoxicated men. They see me smoking and head over. No problems I tell myself, I’m in front of hotel doors, they look happy and probably wanna shoot the breeze.
Sure enough they say ‘hello, how’s my night’, I respond and as soon as they hear my accent get very excited and start talking about my country. Then one of the guys sits next to me on the bench, and another on the other side, the third standing in front of me.
No problems, up until now they’ve been friendly, respectable. I’m reasonably sober at this point and can see directly into the hotel.
Then one guy says 'well go on show us your tits’. Yep I noped the fuck out of there, threw my cigarette down and marched straight into the hotel. Except at that time of the night you had to swipe you room key. The guys follow me, one apologising for his friend, and one still asking to see my tits.
They swipe their card and I basically come into reception yelling out the receptionist name as she wasn’t behind the desk. I probably broke hotel protocol but I went behind the desk because I saw a door open. The last thing I wanted was these guys trying to follow me to my floor.
Just as I hit the door, the receptionist came out, took one look at me, then behind me and said 'Go in’ motioning to the door she came out of. I heard her say 'security to front desk’, before addressing the men asking them if they were guest and what their room number was.
They seem to sober up and one of the guys apologised saying 'sorry just excuse my friend he’s drunk we’ll take him to bed’ & shuffled off around the corner to the lifts.
She came back and asked if I was ok, what happened etc. Secruity showed up, she explained what happen and insisted he escort me to my room. She also told me she’d make a note of those guest behaviour. I know it might not seem like much, they didn’t touch me & they were drunk, but in that moment, I knew I needed help.
The next night I made a point to see her, thank her and tip her. She probably doesn’t realise, but by her being so friendly and engaging with me while I waited for my uber, it gave me the confidence to seek her out specifically when I needed help.
So to all you grave yard shift receptionist who have to deal with drunk people, and obnoxious behaviour, thank you for still smiling and still taking time to help guest even though you’re probably tired and over it.