talesfromcallcenters: Call from a cockney
This happened a fair few years ago but just remembered it so will share. I was working for a directory enquiry company (one of the 118 varients) in the uk. Average call count was around 6-800 calls per day and I was about half way through the day just trying to get through till home time.
I will be me (suprise suprise) and my caller will be Cockney geeza. ‘CG’ Before I start, think Danny Dyer cockney levels of cockneyness here. Im from the north of England so while expecting dick van dyke to be toddling along I should still be able to understand this man.
Me: Hello 118… which name please CG : alwite fella haws it going? Me: very well thank you sir how can I help today? CG: ive just moved hause mate and wana find a gud chippy can you help sonshine? Me: i will certainly try sir which area is it? CG: clapham mate.
So i check our system for fish and chip shops in the clapham area. Usually for this type of call I would just read it the first few names and addresses so i start.
Me: ok sir so we have fish and go on the high street, best plaice on the avenue, fry delight on london road etc etc ( just made those names up its been years since the call I cant remember the exact names but you get the idea) CG: What are them guv? Me: (slighlty confused) fish and chip shops sir. CG: why are you telling me that for? Me: you asked for some local chippys sir. CG: chippy? Naw mate not bloody chippy a GP ya know general practitioners, I need a doctor.
Thankfully at this point he was laughing as much as I did. I found him his doctor and he was on his way. Ended up getting a crap mark on my call monitoring for not repeating back phonetically but hey ho was worth it.
May have lost its humour in commiting to text but certainly kept me amused.
Tl:Dr im an idiot who cant recognise when a cockney asks for a number to a doctors over a fish and chip shop.