Please fire me. I work at a Subway. Four young children, none of them any older than seven, walked in and placed their orders for their kids meals, complete with toy bags, cookies, and milk. Their total came to about twenty dollars for the four kids meals altogether. That’s when grandma (presumably) wheeled in on her electric scooter, swiped her credit card, snatched up her receipt, and left. Not five minutes later did she scoot back in at high speed, hit the counter, and start yelling at me at the cost of four kids meals.
Now, our register is a POS system where you punch in the items and the computer knows the prices. I cannot override prices, as I’m not a manager, therefore, I don’t know the code to do so. The woman then proceeds to tell me that I take advantage of young children, and that my parents have raised me wrong and that my “ass needs to be whipped raw.” One of the managers offers to void her purchase to get her money back. The woman then demands cash back. We remind her that she paid with a card and cannot get paper money back. She then proceeds to hit our counter with her scooter, proceeding to call me a thief and that my parents were probably thieves, too. I responded with “Maybe your children should not have been sent to buy their own food just yet.” My manager voided her purchase, then told me that I was not allowed to defend myself in a customer complaint. She then made me hammer out the dents the woman made in our metal counter.