*ring ring* Nurse BolusCoffeeStat: “SICU this (Nurse BCS’s real name).” Family Member on the Phone: Hi, my mother is in the ICU and I was wondering how she was doing. (says nothing else, no name, no injury/illness, nothing). Nurse BolusCoffeeStat: … and your mother is?
Family Member (now getting annoyed): Jane. Nurse BolusCoffeeStat: Jane …? What’s her last name? Family Member: Jane X.
(Nurse BolusCoffeeStat rifles through the unit census, seeing nothing. Oh wait, that’s because the patient is in another, completely different ICU halfway across the hospital).
PSA: everyone has a mother, father, brother, sister, etc. And you’re talking to a nurse at a 500+ bed hospital with 7 ICUs. pls be more specific and don’t get snotty at me for not knowing exactly who you’re talking about. UGH.