sts 123

((Information is changed for confidentiality)) This is no word of a lie. This actually happened.
  • Me: What's your first and last name?
  • Customer: John Smith
  • Me: And your zip code?
  • Customer: Smith.
  • Me: Your zip code please?
  • Customer: S-M-I-T-H.
  • Me: No sir, your ZIP Code
  • Customer: John.
  • Me: (mutes customer) Are we having the same conversation?
  • Me: (unmutes customer) No sir, what is your ZIP CODE?
  • Customer: What's that?
  • Me: The zip code for your address.
  • Customer: 123 Easy St., Houston Texas.
  • Me: ..... I'm sorry sir I need your Zip Code.
  • Customer: My member ID number?
  • Me: No sir ... I need you to confirm your zip code ...
  • Customer: I don't know what that is.
  • Me: ZIP CODE ((trying to pronounce it clearer))
  • Customer: IP Code?
  • Me: No sir your zip code.
  • Customer: Spell it for me.
  • Me: Z-I-P Code
  • Customer: Cip code?
  • Me: No sir, z as in zebra.
  • Customer: Sip code?
  • Me: Yes sir, your zip code.
  • Customer: S as in sam?
  • Me: No sir Z as in Zebra.
  • Customer: I still don't know what that is. Look I want to cancel.
  • Me: I'm sorry sir I need to locate your account. I need your zip code.
  • Customer: OH MY ZIP CODE?!
  • Me: ..... Yes sir.
  • Customer: Z as in Zoo right? ZIP?
  • Me: ......... Yes sir .....
  • Customer: 302
  • Me: ....... I'm sorry what was that?
  • Customer: 302
  • Me: No not your area code, your zip code.
  • Customer: 302 is my zip code.
  • Me: That's too short to be a zip code sir, it's a 5 digit number.
  • Customer: Oh, I don't know what that is. Why can't you just cancel my account?
  • Me: Because there are 24 John Smith's in my system here, 14 of which are active, I need to know which one is you.
  • Customer: Well what do you need then?
  • Me: Your zip code please?
  • Customer: Hold on, talk to my wife.
  • Customer's Wife: Hello.
  • Me: Hello ma'am, can I get your zip code please.
  • Customer's wife: What's that?
  • Me: (mutes customer) God here we go again.
  • Me: (unmutes customer) The zip code for your address.
  • Customer's wife: 123 Easy St., Houston Texas.
  • Me: And the zip code?!
  • Customer's wife: 302
  • Me: No no, the zip code.
  • Customer's wife: He already told you this information. The zip code is 302.
  • Me: ..... Okay ma'am, Do you have a piece of mail or something that has your address on it?
  • Customer's wife: Yes, ma'am.
  • Me: Okay So your address is 123 Easy St., Houston Texas.
  • Customer's wife: Yes ma'am.
  • Me: What's the 5 digits under that?
  • Customer's wife: On what?
  • Me: Under your address.
  • Customer's wife: My address isn't on here.
  • Me: Can you get a piece of mail that has your address on it?
  • Customer's wife: Yeah hold on. ((puts me on hold for 6 minutes))
  • Customer's wife: ((Comes back)) Okay I got it.
  • Me: Okay so you're looking at your address on the letter.
  • Customer's wife: Yes ma'am.
  • Me: Okay what's the 5 digit number under your address.
  • Customer's wife: 75468
  • Me: Thank you!

Linnehan during Expedition 16/STS-123 EVA 1 by NASA  
Anchored to a Canadarm2 mobile foot restraint, astronaut Rick Linnehan, STS-123 mission specialist, participates in the mission’s first scheduled session of extravehicular activity (EVA) as construction and maintenance continue on the International Space Station. During the seven-hour and one-minute spacewalk, Linnehan and astronaut Garrett Reisman (out of frame), Expedition 16 flight engineer, prepared the Japanese logistics module-pressurized section (JLP) for removal from Space Shuttle Endeavour’s payload bay; opened the Centerline Berthing Camera System on top of the Harmony module; removed the Passive Common Berthing Mechanism and installed both the Orbital Replacement Unit (ORU) tool change out mechanisms on the Canadian-built Dextre robotic system, the final element of the station’s Mobile Servicing System. Image #: iss016e032708 Date: March 14, 2008

Million dollar manufactured housing

Many, many moons ago I worked customer service for a phone company. It was a soul-sucking job to begin with, but our hands were mostly tied because of strict QA policies/monitoring/etc, so you just had to suck it up most of the time.

One day I get a call from some lady who had recently switched to us, and was furious that on her first bill, her address was listed as  123 Whatever St, Unit #6.

She proceeds to inform me that this was a $2m condo in [Diamond Bay Cove, Richfuckland], and was not a “unit”. She then goes on to say how stupid we must be, we’re lucky to have her business, she’s ready to switch back after this “horrific grievance”, etc.

I’m obsequious and placating the whole time, taking another 6mo off my life, as she ranted for 10 minutes. I assured her we appreciate her business and will get that fixed immediately.

I changed her billing address to 123 Whatever St, TRAILER (left allcaps) #6.

I never heard anything more about it, but I can only imagine she had an aneurysm seeing that next bill.  

Domestic Abuse victim pretend to call Pizza Restaurant

“911, where is you emergency?”

“123 Main St.”

“Ok, what’s going on there?”

“I’d like to order a pizza for delivery.” (oh great, another prank call he thought).

“Ma’am, you’ve reached 911”

“Yeah, I know. Can I have a large with half pepperoni, half mushroom and peppers?”

“Ummm…. I’m sorry, you know you’ve called 911 right?”

“Yeah, do you know how long it will be?”

“Ok, Ma’am, is everything ok over there? do you have an emergency?”

“Yes, I do.”

“..And you can’t talk about it because there’s someone in the room with you?” (moment of realization)

“Yes, that’s correct. Do you know how long it will be?”

“I have an officer about a mile from your location. Are there any weapons in your house?”


“Can you stay on the phone with me?”

“Nope. See you soon, thanks”

As we dispatch the call, I check the history at the address, and see there are multiple previous domestic violence calls. The officer arrives and finds a couple, female was kind of banged up, and boyfriend was drunk. Officer arrests him after she explains that the boyfriend had been beating her for a while. I thought she was pretty clever to use that trick. Definitely one of the most memorable calls.”

Space Shuttle Endeavour and its 7 member STS-123 crew head toward a scheduled link-up with the ISS on March 11, 2008. The crew was delivering the first section of the Japan Aerospace Exploration Agency’s Kibo laboratory and the Canadian Space Agency’s two-armed robotic system, Dextre.

by NASA on The Commons