someone called and asked to speak to my manager and she wasnt there so this lady yelled at me telling her to cancel her membership. even tho its policy you have to either send a letter or come in. i told her it wasnt possible and she got angry that she didnt want to drive ' hrs away' from home. its not fine print information its one of the first things you agree too when signing up. i wish i didnt get yelled at for something i have no control over im just an employee not a corp. member.