Saturday With John T. Server

Yesterday may have been the single most profitable day I’ve had since moving here, and it almost wasn’t.

Wednesday the server manager texts me to ask if I can work Saturday night. Given how management bent over backwards for me when it really counted I’m of a mind to help them out wherever I can. I’m one of ten servers they contacted - and the only one to actually say yes. 

We were six servers short that night.

During the day wasn’t so bad, I had only one group that tipped less than 15% out of the 12 tables I had all morning. Those are damned good odds. I had a party with a young girl named Olivia, I think about 8 years old. Olivia is a real sweetheart, and when I gave her a hard time she took it with a smile and - while still being the polite kid she is - gave it right back. It was a genuinely fun interaction that I genuinely enjoyed. I spent $4 and got her one of our crappy desserts, decorated it up nice, and gave it to her. Told her it’s rare that I enjoy a child in the restaurant - which is absolutely true - so I wanted to do something nice for her. Table tipped $8 (20%, as it were) and I was happy to spend the $4. She wrote a little note thanking me for the dessert, it’s still in my server book where it will stay presumably permanently. Sometimes I just like people or children, and sometimes things are really nice, and I like the reminder.

Towards the end of the morning shift - and close to my much-deserved and needed break - I’m sat a party of 4. I’m to take the drink order and a food order, get the damn thing started, and bring apps/bread/drinks to the table then transfer to a server that I’m still mad at for blowing me off.

I’ll admit I was tired. Hell, I’ll even admit that I really didn’t even want to greet the table. But I’d rather shit a rose bush than do all the work at a table and then give it up to somebody I’m mad at. Told the GM it was my table now. This did 2 things:

1) Got me an extra tip
2) Prevented that server I don’t like from having a full section.

I’m an asshole. That table absolutely loved me, and I made sure they stayed as long as possible. I was prepared to buy them dessert too, just to get them to stay a little longer. Didn’t have to, I sold them 4 of them. One per person, and with enough utensils to share. Then, when they asked if I minded if they stay and chat a while, I refilled their drinks and told them to take as long as they wanted and while I was being sent on break and moved to another section, any server in the area would be happy to refill their drinks for them so they could stay as long as they wanted.

They stayed almost 2 hours past when they paid.

I got $35 off the table. The server who took over the section got a partial section for a good chunk of the shift. This pleased me. This pleased me greatly.

Anyway, by the time I got done with the 4 top we were on an hour wait. Told the hostess go ahead and seat me in my new section and decided to skip my break. I had all booths, told the hostess if she wanted to double seat me all night she could. Turns out I was next to a dead section, so I told the manager I could just take double seated 2-4 tops all night if she wanted, fill both sections and clear the wait a little faster (last night was apparently couple’s night, so it was all 2 tops) and despite running a 6-table section all night, THE WORST PART OF MY EVENING WAS MY COWORKERS.

We get assigned running side work because at some point management figured if everybody had something assigned they’d actually do it.

Nope. Two of the girls I worked with and I had to do it all. Server manager, who was tired and a touch grumpy from being there all day starting at some ridiculous hour like 5am, tried getting people to do their assigned work to no avail, and now I’m told to be expecting to be training a bunch of new servers. 

This is good news.

Anyway, my last three tables all tipped under 15%, so when I was asked if I wanted to be cut or stay on a bit longer I said I’d take the cut since guest quality was down. 

Made just over $270 after tipping out the hostesses (which I’m not supposed to do, apparently) and the bussers (which I already knew I wasn’t supposed to do but apparently that doesn’t stop me) and the bar (which I’m supposed to do but they can’t force me.)

If I had more days like this one, I’d never leave.

I’ve decided I like APB on FOX. Guess it’ll only last 1 season too. -J

The 30th

Restaurants are a great place to have a special occasion, whether that be a shitty child’s shitty birthday, an after work bitch session, or an anniversary.

That last one is my favorite to serve. I know with that lead-in you all expected me to say a child’s birthday is my favorite, but alas, I hate children and all birthdays too much for that.

Last night I had a couple in celebrating their 30th anniversary. I love when people tell me things like this. It tells me that A) they don’t need me to spend a lot of time with them because they should be occupied with each other and B) they’re in a good mood to start with.

Both of these things bode well for me. 

They stayed for two and a half hours, and about an hour of that was after I was cut. Doesn’t matter, part of the job. I stayed largely out of sight and let them enjoy their time. When I saw a drink was getting low I’d make an appearance (made my alcohol sales look amazing.)

At the end they thanked me for the excellent service they got, and then left me $0 on a $140 check.

And then promptly came back in and gave me $40 because they realized that they didn’t tip for said excellent service. I didn’t even have time to generate hatred for them.

28.5% tip? Yes, please. Especially since that almost doubled my total for the evening. They told me next they’re in they will ask for me. 

Good tippers and they want to be my regulars? 

Life is good.

Ever since I made that post about reblogs not showing comments it’s been fixed. Was I shadowbanned or something? -J

Please fire me. As the cook in a small restaurant, I take dietary requirements very seriously. So when people ring in and book I ask them on the phone to disclose any allergies/intolerances. Despite doing so, I still manage to get individuals (such as the following one) who show up and demand I cook them something suited to their requirements, even though when they tell me over the phone they had none. This is especially difficult when their said requirements are hard to cook for when i have no appropriate ingredients on hand.
On Saturday a lady who is part of a big group shows up, and literally squeezes her overlarge self INTO my kitchen (???) and tells me she is Coeliac, Lactose free, and has an allergy to garlic and onions, and demands I cook her a meal “just as good as everyone elses.” So I tell her not to eat any of the Share platters I put out for everyone else, and I will make her a suitable meal of her own. 30 minutes later, I personally take this meal out to this woman, to find her eating a SHARE PLATE of zucchini fritters which contain Gluten, Lactose, Garlic and Onions.