Saturday With John T. Server
Yesterday may have been the single most profitable day I’ve had since moving here, and it almost wasn’t.
Wednesday the server manager texts me to ask if I can work Saturday night. Given how management bent over backwards for me when it really counted I’m of a mind to help them out wherever I can. I’m one of ten servers they contacted - and the only one to actually say yes.
We were six servers short that night.
During the day wasn’t so bad, I had only one group that tipped less than 15% out of the 12 tables I had all morning. Those are damned good odds. I had a party with a young girl named Olivia, I think about 8 years old. Olivia is a real sweetheart, and when I gave her a hard time she took it with a smile and - while still being the polite kid she is - gave it right back. It was a genuinely fun interaction that I genuinely enjoyed. I spent $4 and got her one of our crappy desserts, decorated it up nice, and gave it to her. Told her it’s rare that I enjoy a child in the restaurant - which is absolutely true - so I wanted to do something nice for her. Table tipped $8 (20%, as it were) and I was happy to spend the $4. She wrote a little note thanking me for the dessert, it’s still in my server book where it will stay presumably permanently. Sometimes I just like people or children, and sometimes things are really nice, and I like the reminder.
Towards the end of the morning shift - and close to my much-deserved and needed break - I’m sat a party of 4. I’m to take the drink order and a food order, get the damn thing started, and bring apps/bread/drinks to the table then transfer to a server that I’m still mad at for blowing me off.
I’ll admit I was tired. Hell, I’ll even admit that I really didn’t even want to greet the table. But I’d rather shit a rose bush than do all the work at a table and then give it up to somebody I’m mad at. Told the GM it was my table now. This did 2 things:
1) Got me an extra tip
2) Prevented that server I don’t like from having a full section.
I’m an asshole. That table absolutely loved me, and I made sure they stayed as long as possible. I was prepared to buy them dessert too, just to get them to stay a little longer. Didn’t have to, I sold them 4 of them. One per person, and with enough utensils to share. Then, when they asked if I minded if they stay and chat a while, I refilled their drinks and told them to take as long as they wanted and while I was being sent on break and moved to another section, any server in the area would be happy to refill their drinks for them so they could stay as long as they wanted.
They stayed almost 2 hours past when they paid.
I got $35 off the table. The server who took over the section got a partial section for a good chunk of the shift. This pleased me. This pleased me greatly.
Anyway, by the time I got done with the 4 top we were on an hour wait. Told the hostess go ahead and seat me in my new section and decided to skip my break. I had all booths, told the hostess if she wanted to double seat me all night she could. Turns out I was next to a dead section, so I told the manager I could just take double seated 2-4 tops all night if she wanted, fill both sections and clear the wait a little faster (last night was apparently couple’s night, so it was all 2 tops) and despite running a 6-table section all night, THE WORST PART OF MY EVENING WAS MY COWORKERS.
We get assigned running side work because at some point management figured if everybody had something assigned they’d actually do it.
Nope. Two of the girls I worked with and I had to do it all. Server manager, who was tired and a touch grumpy from being there all day starting at some ridiculous hour like 5am, tried getting people to do their assigned work to no avail, and now I’m told to be expecting to be training a bunch of new servers.
This is good news.
Anyway, my last three tables all tipped under 15%, so when I was asked if I wanted to be cut or stay on a bit longer I said I’d take the cut since guest quality was down.
Made just over $270 after tipping out the hostesses (which I’m not supposed to do, apparently) and the bussers (which I already knew I wasn’t supposed to do but apparently that doesn’t stop me) and the bar (which I’m supposed to do but they can’t force me.)
If I had more days like this one, I’d never leave.
I’ve decided I like APB on FOX. Guess it’ll only last 1 season too. -J