serrano ham

TalesFromYourServer: Rewarding Good Guest Behaviour

Today on lunch I got the opportunity to do something I’ve really wanted to do for a while. I had a couple come in and order glasses of wine and two seperate pizzas to share, not an uncommon thing so I think nothing of it. When everything is prepared my food runner runs the pizzas over to them and I notice them talking for a little and it seems like everyone is confused. They did point at both pizzas in the menu when ordering, so knowing something might be about to go down I grab a menu and head over, allow the runner to explain his understanding to me and then talk to them, “hey it seems like there might be some confusion or a little problem here anything I can do to figure it out?” Well it turns out they didn’t realize they were pointing at the pizza section, and thought they were ordering charcuterie essentially, just the Serrano ham which is the main topping on one of the pizzas and just the cheese which is the feature of the other (totally cheese) pizza.

I braced for them to put the blame on me, of course knowing I would just QSA the pizzas and get them something new + a discount. But what happened instead was the gentleman notices on the menu that he definitely pointed to the pizza section, says “oh my gosh that was absolutely my mistake” asks me politely if I would pack the pizzas to go as they will still take them, and makes another order that is closer to the food they were actually looking forward to.

In the end after a few more glasses of wine, a few plates of Jamon Serrano, and other various things it becomes a bill of around $300 for a deuce, and I told my manager whether she liked it or not I was going to be putting a nice discount on the bill since they had handled the misunderstanding situation so nicely, accepted that they were the ones who made the mistake, and didn’t try to throw me under the bus like we know a lot of people would have. Thanks to having some manager privileges and a good relationship with our accountant I know that I’m good to make the call.

To end it all off I connected them with one of our wine reps as the lady told me she really enjoyed the white she was drinking and would like to know where to buy it. Now not only can she buy bottles, but I scored her wholesale pricing.

It pays to be a good person and accept responsibility when it's​ yours to accept.

By: Marlowe_N_Me

Serrano Ham & Baked Squash Lunch

For people who don’t quite like salads but would like to stay somewhat healthy with their cooking (like me..), this recipe gives a lot of flavours but yet keeps your lunch or even breakfast simple.

INGREDIENTS

  • a handful of arugula
  • 1 butternut squash
  • 2 slices Serrano ham
  • 1/6 cup Parmesan cheese


  • For the sauce:
  • 2 tbsp Dijon mustard
  • 1 tbsp honey
  • ½ tsp balsamic vinegar
  • 2 tbsp water

DIRECTIONS:

1. To prepare the sauce, mix everything thoroughly in a bowl. If you want a warm dish, hear the sauce in a small pot.

2. Next, line a pan with parchment paper. Slice the butternut squash in half, then drizzle with olive oil, salt & pepper. Bake in the oven at around 300'C.

3. When the squash is ready, cut into large cubes and place onto a large plate. Next, wrap the arugula in the ham. Finish the dish by drizzling Parmesan cheese and the sauce atop.

Asparagus, egg and Serrano ham  
Made as starter. I tried doing something a bit more fancy for this one. Using up some ingredients I had in the fridge. Makes a good starter or snack. Obviously, you don’t need to present it like this, but I like the presentation.

 
Ingredients
Asparagus 
Duck egg 
Spanish serrano ham 
Watercress Seasoning 
Olive oil 
Soya sauce 
Mediterranean spices 
Mixed herbs
Peppers 

396. Serrano Ham

As a variation on my beloved breaded chicken theme, I made a slightly fancy chicken cordon bleu, stuffing the chicken with serrano ham and gouda. The serrano worked really well with the chicken as it’s saltiness (it tastes pretty similar to parma ham) gave it a great flavour.

397. Crash Hot Potatoes

Before starting the list I’d never heard of crash hot potatoes, so this was a new experiment for me. For those who don’t know they are apparently an Australian invention. Basically you get new potatoes and boil them in their skins until they are just soft. Once you’ve drained them you place them on an oiled baking tray and squish each one with a fork (or a potato masher if they’re a bit larger), so that the skins burst and the potato is flattened out to 1cm or so thick. Then you drizzle them with olive oil, salt, pepper and herbs if you so wish, and bake them in the oven for about 25 minutes. They worked out really nice - kind of a healthier alternative to dirty fries.

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