seniorlevel

Looking pretty rough but, guess whose moving on to the senior level of cosmetology school(: this chick right here!! <3 #cosmolife #cosmo #cosmetology #cosmotologystudent #personal #seniorlevel #prettyplussizeandproud #plussize #effyourbeautystandards #honormycurves #callmegoddess #bringit

TouchSuite Continues to Expand its Team with Three New Senior-Level Appointments

TouchSuite Continues to Expand its Team with Three New Senior-Level Appointments

Boca Raton, FL (PRWEB) May 06, 2015

Leading U.S. financial technology company TouchSuite continues to expand its team to support its growing portfolio of industry innovation and new-to-market tools. The three new senior level team members will oversee various aspects of sales, marketing and business development for the award-winning business and payment technology company.

Ed Gagliardi

Ed…

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Urban Design Group Promotes Two Senior-Level Team Members

Urban Design Group Promotes Two Senior-Level Team Members

Dallas, TX (PRWEB) January 12, 2011

The Principals of Urban Design Group (UDG), a multidisciplinary architectural firm, are pleased to announce the promotions of Shannah Hayley, Marketing Director, to Senior Associate and Jeff Adams, LEED AP, to Associate.

“We are proud to recognize Shannah and Jeff for their expertise, contributions and commitment to our firm,” said John Novack, Founder and…

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New Post has been published on Business Intelligence Info

New Post has been published on http://www.businessintelligenceinfo.com/crm/salesforce/how-senior-level-marketers-are-measuring-success

How Senior-Level Marketers Are Measuring Success

Ask a marketer how they measure success and you’re likely to get some variation of the same answer: revenue growth, ROI, or increased conversion rates. Increasingly, however, customer-focused metrics are factoring into reporting, and B2B marketers could learn something from B2C marketers when it comes to the importance they place on customer-centric metrics.

In our latest research report, The State of Marketing Leadership, we asked over 900 senior-level marketers just this. Below are our some of our findings around how marketers are measuring success.

The State of Marketing Leadership

How Senior-Level Marketers are Redefining Success and Integrating the Customer Journey
Download Now

How Marketing Leaders Are Measuring Their Efforts

We asked marketing leaders how they measure marketing success. Results are shown in the chart below.

Across the board, senior-level marketers rate revenue growth as the most important metric (51% rated as most important), followed by return on investment (29%), and conversion rates (23%).

 

B2B vs. B2C Metrics

Metrics aren’t one-size-fits-all, and that truth emerges when comparing B2B and B2C companies’ metrics:

  • B2B marketing leaders focus on metrics related to leads, such as pipeline directly attributed to marketing activities (25% use this metric), quality of leads generated (21% use this metric), and number of leads generated (17%).
  • B2C marketing leaders place a heavy emphasis on customer-related metrics, including customer satisfaction (25%), customer retention rates (21%), and lifetime customer value (20%). 

Of course, the importance of marketing-influenced revenue growth will never (and shouldn’t) disappear. But customer journey ownership means that marketers must measure and act on data about customers, not just data about dollars. As one senior-level survey respondent wrote, “We are gathering metrics on our customers in order to find out what makes them choose us.” Marketing success now sits squarely on the shoulders of data and analytics expertise.

When measuring metrics that can predict future conversion rates (like lifetime customer value), data and analytics become even more important. Considering that only 17% of respondents said their company had fully integrated their customer data across all areas of the organization (i.e., sales, operations, customer service, marketing, etc.), we expect to see more marketers integrate data to improve personalized interactions
and customer satisfaction.

Today more than ever before, customers are in charge. With technology’s constant changes and the resulting business impacts, companies must become helpful, accessible, and always-on resources for their customers. A customer doesn’t care what your marketing ROI is, but he or she can surely affect
it—pointing to a need for more “state of the customer” metrics across all marketing teams.

For more data and insights from our latest survey of more than 900 senior-level marketers, download the full report — The State of Marketing LeadershipThis latest report was a joint research report with LinkedIn and Salesforce Marketing Cloud.

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