The NSA is, on top of everything else, a workplace. Which means that NSA workers have to deal with things like: that supervisor who doesn’t respond to emails. And that guy down the hall who’s a disruptively loud phone-talker. And that unopened box of Ham & Cheese Hot Pockets that’s been taking up valuable freezer space for months now because no one wants to admit that it’s theirs.
In 2010, to help its staff deal with these everyday workplace annoyances, the NSA launched an advice column—available on the agency’s intranet, and accessible only to employees with the proper security clearance. (We know about it now via The Intercept: It was one of the documents leaked by Edward Snowden.) The column was called “Dear Zelda," and it was a mechanism through which NSA workers could (anonymously) seek advice about the tricky business of dealing with fellow NSA workers.
The first column involved a sartorial conundrum.
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