eternally my favorite customer service story
Background: For about eight months in 2013 I worked at a Regal Cinema in the vicinity of Washington DC. Portion and cup sizes at US movie theatres are 1. widely varied and 2. fucking insane. On this particular day I was working the concessions stand.
Nice UK dude: I’d like a soda, please.
Me: What size, sir?
NUKD: Medium coke please.
Me: -brings out a medium cup-
NUKD: Good GOD you call that a medium?! How?!
Me: Because we won the war, sir. Do you want ice?