Robbing Peter to Pay Paul
Yesterday. It’s busy and I’m the senior staff member working and it’s the management’s day off.
A woman comes up to the till, wants to complain about a product. Apparently, it’s not working the way she wants. I originally suggest she contacts the manufacturer and see what they say, but she doesn’t take too well to that. So I ask what she wants from us. Well, she wants a new part for the product.
I tell her, we don’t sell them separately. Which means.. We don’t have individual pieces sitting around for replacement. It’s part of the thing and you have to buy the whole thing to replace it.
But she wants the thing.
We don’t sell the thing separately, ma'am.
No, I want you to take the thing off another product and give it to me, she tells me.
I can’t do that. I tell her that I if I take the thing off a brand new product, that means the next person buying the product is out of luck and it’s not fair to them.
Well then, can she return it for another thing?
Is it used? (The product is used for pet waste disposal and once used, we can’t resell it.)
Nope, sorry, can’t return used product of that nature.
She looked at me like she was going to murder me so I suggested she talk to the manager when they’re in next.
This isn’t the first time I’ve encountered someone wanting us to damage brand new/unused product for a part. It’s not fair to other customers.