retail inspiration

STORY TIME:

I work in a decent sized, local, indie bookstore. It’s a great job 99% of the time and a lot of our customers are pretty neat people. Any who, middle of the day this little old lady comes up. She’s lovably kooky. She effuses how much she loves the store and how she wishes she could spend more time in it but her husband is waiting in the car (OH! I BETTER BUY HIM SOME CHOCOLATE!), she piles a bunch of art supplies on the counter and then stops and tells me how my bangs are beautiful and remind her of the ocean (“Wooooosh” she says, making a wave gesture with her hand)

Ok. I think to myself. Awesomely happy, weird little old ladies are my favorite kind of customer. They’re thrilled about everything and they’re comfortably bananas. I can have a good time with this one. So we chat and it’s nice.

Then this kid, who’s been up my counter a few times to gather his school textbooks, comes up in line behind her (we’re connected to a major university in the city so we have a lot of harried students pass through). She turns around to him and, out of nowhere, demands that he put his textbooks on the counter. He’s confused but she explains that she’s going to buy his textbooks.

He goes sheetrock white. He refuses and adamantly insists that she can’t do that. It’s like, $400 worth of textbooks. She, this tiny old woman, bodily takes them out of her hands, throws them on the counter and turns to me with a intense stare and tells me to put them on her bill. The kid at this point is practically in tears. He’s confused and shocked and grateful. Then she turns to him and says “you need chocolate.” She starts grabbing handfuls of chocolates and putting them in her pile.

He keeps asking her “why are you doing this?” She responds “Do you like Harry Potter?" and throws a copy of the new Cursed Child on the pile too.

Finally she’s done and I ring her up for a crazy amount of money. She pays and asks me to please give the kid a few bags for his stuff. While I’m bagging up her merchandise the kid hugs her. We’re both telling her how amazing she is and what an awesome thing she’s done. She turns to both of us and says probably one of the most profound, unscripted things I’ve ever had someone say:

"It’s important to be kind. You can’t know all the times that you’ve hurt people in tiny, significant ways. It’s easy to be cruel without meaning to be. There’s nothing you can do about that. But you can choose to be kind. Be kind.”

The kid thanks her again and leaves. I tell her again how awesome she is. She’s staring out the door after him and says to me: “My son is a homeless meth addict. I don’t know what I did. I see that boy and I see the man my son could have been if someone had chosen to be kind to him at just the right time.”

I’ve bagged up all her stuff and at this point am super awkward and feel like I should say something but I don’t know what. Then she turns to me and says: I wish I could have bangs like that but my darn hair is just too curly.“ And leaves.

And that is the story of the best customer I’ve ever had. Be kind to somebody today.

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Reason why I hate my job episode 1

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anonymous asked:

Retail haiku inspired by my last shift. I call it- "My Drawer Is Empty Because You Are The Ninth Person In The Last Hour To Pay For A Purchase Under Five Dollars With A Hundred Dollar Bill And The Fourth Person To Lie And Say They Didn't Have Anything Smaller When I Asked Even Though I Can Clearly See Twenties, Tens, And Fives In Your Wallet Why Must You Do This To Me Please Just Stop I Am Not A Bank Goddammit!" One Chocolate Bar. Hundred dollar bill. Enjoy ninety-eight ones jerk. 😈😈😈

Do Won Chang and his wife Jin Sook landed on U.S. soil from South Korea in 1981 amid a chaotic time in their home country to pursue the American Dream. Today they employ 43,000 people in 790 stores in 48 countries via fast fashion phenom FOREVER 21. That’s enough for the married couple to land a spot at No. 222 on The Forbes 400 and are worth $3 billion.

Want to know how they turned $11,000 and a 900-square-foot store in downtown LA, into one of the largest fashion retailers on the globe? Click here to see their story. 

A lesson in fatshion history

It is really startling and kind of sad to me to read fatshionistas (I’m going to assume they are 25 & under) complaining that the “only” fatshion items available are “corny pinup options.”

Yes, it is worthwhile talking about the expectation of fat women, in particular, to perform femininity but I think we can do that without totally shitting on femme aesthetic. Especially since this particular femme aesthetic has only VERY RECENTLY become available and accessible to fat women who aren’t dressmakers/incredibly wealthy.

Complain about a lack of butch/goth/punk options or wanting better ones, fine, but don’t deride femmes to make your case. Don’t suggest that femme is som sort of “default” or easy look when it’s a style of presentation that we work just as hard to cultivate as any other aesthetic. Nobody is forcing anyone to learn how to wing their eyeliner or put victory rolls in her hair. But these are skills to be appreciated just like I appreciate a totally fucking boss fade or a tight-fitting pair of jeans or a well-pressed dress shirt or beard art or makeup that makes you look like an intergalactic ghoul.

In the early 00s I had to special order a grad dress (in a size 14) to a local bridal shop because they literally didn’t even bring in anything over a size 10. The plus-size chain stores didn’t even carry anything close to a gown or grad dress. If you wanted to dress femme, you had to earn it by being thin. Or having a family member who could custom make your clothes.

The fact that a so-called “abundance” (like what, a half a dozen dedicated online retailers who specialize in full-skirted garments?) of fat rockabilly/pin up style seems even worth complaining about is evidence of how much the plus size clothing market has grown and changed in the last 15 years, especially in Canada.

Teen me would have absolutely killed to have anything remotely pretty or delicate–never mind FASHIONABLE–in her wardrobe. I basically wore my grandfather’s pants all through high school because there wasn’t even a shitty mall option for me in my city. (And I did not live in a small town). You had better odds of winning the lottery then purchasing or even thrifting a plus-sized dress that was in any way sexy or interesting or fitted off the rack at a brick and mortar.

Fast fat fashion–Forever 21, H&M plus–did not even exist as brick and mortars or online as little as 5 years ago. Last I checked both places sell plenty of separates that are in no way “rockabilly.”

You’ll never see me complain that there is more than one rockabilly/vintage-inspired clothing retailer for fat people. Maybe a certain style of vintage is having a more visible MOMENT but an aesthetic becoming a trend does not make it irrelevant. The choice to wear a pretty dress was literally  NONEXISTENT for me for so many years of my life. I will honestly spend every day dressing like a pinup model. I honestly don’t give af if fats younger than me think I’m boring for it. All of our looks are legitimate.