A customer was trying to buy cigarettes (he looked pretty young): 

Me: “Can I see your ID?" 

Customer: "I don’t have my wallet." 

Me: "Sorry, I can’t sell these to you then." 

Customer: "Wait, are you kidding me? You’re serious? Do I look 17 to you?" 

Me: ”….I have to ask if you for your ID if you look under 40.“ 

Customer: "This is ridiculous! The cool people let me all the time! You know what, fuck it!” *storms off*

Oh no, that doesn’t sound like anything a person who’s underage would say….

Everyone talks about how shitty and stupid customers are, why don’t we ever talk about the cool ones? 

-Bilingual children translating for their parents/grandparents like a boss

-The drunk guy you had to deny a sale to and he took it so well and maybe even thanked you for keeping him safe

-The random peeps in a long check out line who stop to tell you you’re doing an amazing job

-The regulars who have your back when someone starts giving you a hard time

-Customers who let you know to keep an eye on someone for shoplifting

-Bros who insist on cleaning up their own mess/spill

-The really upbeat/cheery mom/aunt type customer that just kind of brightens your day a bit

Feel free to add, you guys. You know who they are, let’s give them some love.


A former Versace employee is claiming that stores use a code word for black customers

  • A man who formerly worked at a Versace store in the San Francisco area claims employees were encouraged to use a code for black customers.
  • The employee, Christopher Sampino, has filed a lawsuit against Versace for racial discrimination. 
  • Sampino said that his manager encouraged staffers to use the code “D410,” to notify other employees of black customers. 
  • The code itself comes from the brand’s black clothing, according to TMZ, which broke the story on Monday.
  • Per the lawsuit, the manager told Sampino that he could “hold a black shirt” when using the phrase with other employees.
  • When Sampino, who is one-quarter African-American, was told about the code, he said, “You know that I’m African-American?” Read more

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I work in a decent sized, local, indie bookstore. It’s a great job 99% of the time and a lot of our customers are pretty neat people. Any who, middle of the day this little old lady comes up. She’s lovably kooky. She effuses how much she loves the store and how she wishes she could spend more time in it but her husband is waiting in the car (OH! I BETTER BUY HIM SOME CHOCOLATE!), she piles a bunch of art supplies on the counter and then stops and tells me how my bangs are beautiful and remind her of the ocean (“Wooooosh” she says, making a wave gesture with her hand)

Ok. I think to myself. Awesomely happy, weird little old ladies are my favorite kind of customer. They’re thrilled about everything and they’re comfortably bananas. I can have a good time with this one. So we chat and it’s nice.

Then this kid, who’s been up my counter a few times to gather his school textbooks, comes up in line behind her (we’re connected to a major university in the city so we have a lot of harried students pass through). She turns around to him and, out of nowhere, demands that he put his textbooks on the counter. He’s confused but she explains that she’s going to buy his textbooks.

He goes sheetrock white. He refuses and adamantly insists that she can’t do that. It’s like, $400 worth of textbooks. She, this tiny old woman, bodily takes them out of her hands, throws them on the counter and turns to me with a intense stare and tells me to put them on her bill. The kid at this point is practically in tears. He’s confused and shocked and grateful. Then she turns to him and says “you need chocolate.” She starts grabbing handfuls of chocolates and putting them in her pile.

He keeps asking her “why are you doing this?” She responds “Do you like Harry Potter?" and throws a copy of the new Cursed Child on the pile too.

Finally she’s done and I ring her up for a crazy amount of money. She pays and asks me to please give the kid a few bags for his stuff. While I’m bagging up her merchandise the kid hugs her. We’re both telling her how amazing she is and what an awesome thing she’s done. She turns to both of us and says probably one of the most profound, unscripted things I’ve ever had someone say:

"It’s important to be kind. You can’t know all the times that you’ve hurt people in tiny, significant ways. It’s easy to be cruel without meaning to be. There’s nothing you can do about that. But you can choose to be kind. Be kind.”

The kid thanks her again and leaves. I tell her again how awesome she is. She’s staring out the door after him and says to me: “My son is a homeless meth addict. I don’t know what I did. I see that boy and I see the man my son could have been if someone had chosen to be kind to him at just the right time.”

I’ve bagged up all her stuff and at this point am super awkward and feel like I should say something but I don’t know what. Then she turns to me and says: I wish I could have bangs like that but my darn hair is just too curly.“ And leaves.

And that is the story of the best customer I’ve ever had. Be kind to somebody today.

  • According to Reuters, department stores Sears and Kmart have discontinued online sales of 31 Trump Home accessories.
  • As Sears and Kmart acknowledged their decision, the Wall Street Journal reported that Nordstrom’s sales of Ivanka Trump-branded products had been in free fall prior to their decision to pull all her merchandise from its shelves.
  • The retail revolt against the Trump brand — particularly Ivanka’s — is in part due to a grassroots campaign called #GrabYourWallet. Led by its founder Shannon Coulter, #GrabYourWallet intends to boycott stores that still carry products related to the Trump brand — and some of them have given in. Read more (2/15/17 10:14 AM)