I answer the phone for a customer waiting…
Me: Thank you for holding, this is (my name), how can I help you?
Customer: Yes, hello (name), I’m (her name), and I’ve been a long time customer of (store). I’ve been trying to get a hold of the pharmacy to get my refill and they don’t have it ready yet.
Normally (assistant manager) helps me with my prescription, he goes back and fills it for me. I need you to go back and fill it.
Me: Unfortunately, ma’am, I’m not authorized to go back and fill prescriptions-
Customer: WELL WHERE’S (ASM)?!?!?!
Me: He’s on vacation.
Customer: HE’S ON VACATION? WELL I NEED IT REFILLED NOW. YOU NEED TO GO BACK THERE AND REFILL IT FOR ME. I HAVE MY CREDIT CARD RIGHT HERE, ARE YOU READY FOR THE NUMBER? IT’S-
Me: I cannot go back to the pharmacy and fill it, but we do have our store manager who is the only person authorized to fill prescriptions besides the pharmacists. If you want, I can put you on hold and have him pick up.
Customer: WELL THIS IS RIDICULOUS. I NEED IT REFILLED NOW. WHAT ARE YOU EVEN DOING? ARE YOU BUSY? ARE THERE A LOT OF CUSTOMERS?
Me: The only person who can go back there is (store manager), I can put him on for you.
Customer: I’VE BEEN A LONGTIME CUSTOMER OF YOUR STORE AND THE CUSTOMER SERVICE HAS GONE DOWNHILL, I NEED TO HAVE IT REFILLED IMMEDIATELY AND YOU NEED TO DO IT–
Me: *puts her ass on hold and pages store manager to pick up*
Because, you know, screaming at employee,s with no certificates or training with prescriptions and medications which would make filling them ILLEGAL, is the best way to get your fucking meds filled.