Fuck customers. Really. Why do shops need to have people in them?
So I work at a popular pet store and mostly it’s not too bad. But some people man. Some people are just so stupid. We have a ridiculously good returns policy (like really, it’s stupid the things we need to take back), and this family came in today and already I’m thinking oh no here we go cause the Mrs is totally looking down her nose at me.
Long story short the dude wants to exchange a dog harness because his puppy outgrew it. His puppy. His 4 month puppy outgrew his harness. Like no shit! It’s a growing dog! If course you’re gonna go through a few lots of accessories until it’s fully grown! And this was clearly a well used harness too.
So I call down my manager to see what he says on it cause if it was down to me I’d have told him to jog on, but of course he tells me to just exchange it for the bigger size for the guy.
To be fair on my manager though we had a good bitch about people like that together after they were gone. He said himself that he never used to do returns like that until he realized that those kinds of people will just phone and complain to customer services and end up with a sorts of gift cards as well as their return. Still though, you wouldn’t go back to a clothes shop because you got fat or your child got bigger, would you?