TalesFromTheFrontDesk: Guest argued with me over the rate that they booked and called corporate
So, we have quite a few military people checking into our hotel as they are doing some kind of medical assistance thing for low income people.
Anyway, this guest had checked in under the Military Family Rate Online and at checkout was flabbergasted that she was charged $107 for the first night and $122 for the next two nights. She argued that she had booked under the gov rate (which is $91). I try to politely explain that when she booked her room online, she had selected the MFR as she had booked a double and couldn’t even have selected the gov rate as it only applies to singles.
She disputes this, despite me providing her the record of her booking at that rate (she tried to claim that WE changed her rate on property). After she’s on the phone with corporate for awhile, she goes from having that smug look of “I’m always right” to the face of defeat because corporate backed me up on this and said she had, in fact, booked under the MFR.
I might have tried to get her rate lower, if she hadn’t been such a colossal jerk to me immediately.