The advent of Peoplecert certification PC0-001 exam practice questions and answers
NO.1 What type of services are NOT directly used by the business but are
required by the service provider to deliver customer facing services? A.
Business services B. Component services C. Supporting services D.
Customer services Answer: C Peoplecert Exam
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NO.2 In which
document would you expect to see an overview of actual service
achievements against targets? A. Operational level agreement(OLA) B.
Capacity plan C. Service level agreement(SLA) D. SLA monitoring
chart(SLAM) Answer: D
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NO.3 Which statement should NOT be part of the value
proposition for Service Design? A. Reduced total cost of ownership B.
Improved quality of service C. Improved Service alignment with business
goals D. Better balance of technical skills to support live
services Answer: D
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NO.4 Which of the
following is an enabler of best practice? A. Standards B. Technology C.
Academic research D. Internal experience Answer: B
NO.5 Which process is
responsible for the availability, confidentiality and integrity of data? A.
Service catalogue management B. Service asset and configuration
management C. Change management D. Information security
management Answer: D Peoplecert
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NO.6 Which one
of the following contains information that is passed to service transition to
enable the implementation of a new service? A. A service option B. A
service transition package (STP) C. A service design package (SDP) D. A
service charter Answer: C
NO.7 Which of the following identify the purpose of
business relationship management? 1. To establish and maintain a business
relationship between service provider and customer 2. To identify customer
needs and ensure that the service provider is able to meet A. Both of the
above B. 1 only C. 2 only D. Neither of the above Answer:
A Peoplecert PC0-001 PC0-001
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NO.8 Which process is responsible for discussing reports
with customers showing whether services have met their targets? A.
Continual service improvement B. Change management C. Service level
management D. Availability management Answer:
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