player [lack of] support: an epic told in receipts
hello friends, man do i hate that i am actually typing this post BUT the people have spoken and also im fuckin annoyed
backstory: the choices app crashed last week and none of us could play the chapters or even open the app. once this was reported, PB compensated affected players with diamonds and keys (175 and 25, respectively)
ok so with that established, me (a bich with a crashing app) found out this was happening via tumblr and i was like oh hey! that’s so chill of PB to do since the glitch was annoying af especially when ur ~tumblr brand~ is built around being able to use this dum app
oh sweet, naive sarah of two days ago……. u really thought!!!!!
so, like everyone else, i sent in my report on the app. and i got this in reply (sorry i don’t have screens of my original message because i didn’t realize i would have to do a CALLOUT POST and they’re deleted now which i’ll get to later):
im skeptical because like…. how am i supposed to report ur app is crashing… on the app… while it’s crashing
um ok cool so i now know this, but the fact of the matter is not being addressed which is that others were able to report via the app after the fact, so i bring it back around to the point (i dont have the screen of the sent message but this is what i sent):
notice my ass had to send TWO (2) MESSAGES!!!!! and then lo and behold, when i open the app to check for a response next, i am only greeted with this:
BECAUSE HE DELETED THE ENTIRE CONVERSATION AND CLOSED IT OUT.
bro!!! cy pls dude do u not know that i keep tabs on this shit!!!! wow
anyway so proof that it’s a LIE that they were only compensating players who reported during the crash and before the update (which was released on october 17):
note that all the time stamps are october 23 & 24, just like my conversation. the only difference is apparently i got the one player specialist who 1) doesn’t sign off with a friendly greeting and 2) did not operate consistently with prior policy
in conclusion: this was super fucking annoying, god forbid i ever have to contact player support again and get stuck with cy who i guess has it out for me??? and also the only True Homie is naomi our #1 girl who deserves a promotion (preferably above cy)