So I work at Galaxy Dollar in a bullseye, and me and two coworkers are working a Saturday rush when suddenly our only cafe register goes down. No problem, we have one coworker making drinks, while I physically write down their order and the other coworker enters the codes manually in a main store register five feet away so the customer can pay.
Most people are understanding, but not this one lady.
When she got up to the counter we give our little spiel “hello, how can we help you?”
“I would like one regular coffee”
“Absolutely! Unfortunately our register is down, so if you go over to *coworker in main store* you can pay and your drink will be ready when you’re done!”
She kinda scoffs, and repeats slower “no, it’s just coffee.”
“We understand, but we cannot accept cash at this register, if you go over there, you can pay.”
“I’m carrying cash.”
“I’m sorry, but our register is down.”
“Do you know how much it is with tax!?”
We do not know how much it is with tax. We continue to insist that we physically cannot accept her cash at this register, but she’s having none of it.
“Fine, then just keep the change!!”
“Were very sorry, but we absolutely cannot accept your money at this register.”
She continues to yell over the fact that we legally cannot handle her money without a working register, and she eventually storms out, swearing and complaining about ‘waiting in lines’
Like you literally just waited in line??? And if you payed at a different register you literally would not have waited any longer than a normal trip??? But whatever you do you I guess.
TLDR; cash registers go down during coffee rush, lady gets pissed because she has to walk to another register to pay.