This is beyond me hating working customer service. The other day I was explaining to a lady that she couldn't return the item, since it was an opened electronic and she had no receipt. It was like a 300$ item so I totally understand why she was upset But she kept yelling at me like it was my fault. And then she jumped the counter and tried to grab me. Dug her nails into my arm as I shoved her off and called for help. She got arrested and I'm okay but it was terrifying even if it was a week ago.